The Customer Satisfaction Rating

The Customer Satisfaction Rating (CSR) is a number that reflects past client satisfaction of the service provided by a Quality Service Certified^® sales professional. It is calculated by averaging the overall satisfaction scores from the customer satisfaction surveys that are sent after a closing to home sellers, home buyers and borrowers.

If a member's CSR is not posted it means that not enough surveys have been returned by home sellers and/or buyers to make the CSR statistically valid.

The management of the survey process is conducted by Leading Research Corporation, independent of the member and member's broker, office or company. This arm's length process assures the integrity of the data and the process.

In-Depth Reviews

Checking this box will narrow your search to only those sales professionals making additional customer rating details available to the public.

In-Depth reviews include pie charts showing past customer responses to survey questions about their range of satisfaction with the sales professional's service in critical areas of importance to buyers and sellers, as well as actual past customer comments. Sales professionals can choose which pie charts to make publicly available, but must elect to make past customer comments available in their entirety or not at all.

Quality Service Certified (QSC)

Checking this box narrows your search to those sales professionals who have committed to the highest service standards in the real estate industry. Quality Service Certified professionals have completed specialized customer service training, must offer every client a written service guarantee and agree to follow a service process proven to result in consistency, reliability, accountability and responsiveness.

To learn more about why QSC makes all the difference, click here: Why a QSC Professional

How QSC Works

1. It starts with real estate agents and other service professionals committed to higher professional standards.

2. The service professionals attend specialized training on how to deliver the best service in the industry.

3. They commit to follow a service process so that they consistently perform the same critical service steps with every customer.

4. They provide a written guarantee of service to every customer up front and explain the services they provide in detail.

5. After the service has been provided, an independent company sends the customer a customer satisfaction survey asking detailed questions on the service provided.

6. An overall customer satisfaction rating compiled from returned surveys, along with other details, is made available to the public on the QSC website: www.qualityservice.org.

How to Use QSC

1. SEARCH to find Quality Service Certified professionals in your area.

2. Review their Customer Satisfaction Rating, pie charts detailing their service record and customer comments, as available.

3. Use their contact information or website link to learn more about them, and select the QSC professional who best fits your needs.

4. Work with a QSC professional and benefit from their commitment and the accountability provided by the written service guarantee, satisfaction survey and their rating published on the QSC website.

5. After the close of your property sale or purchase, fill out the survey on your real estate agent and become a part of their professional record.

All this results in more consistent, reliable, accountable and responsive service FOR YOU!

Real Estate Agent Ratings.

Integrity of Independent Validation.

Actual Past Customer Comments.

How QSC Works

How to Use QSC

Get Started Here