Quality Service Certification, Inc. and Leading Research Corporation have identified 20 companies and offices in North America that, according to consumers, deliver the best service quality and customer satisfaction. The 2008 QE™ Award recipients are recognized as real estate's leading companies and individual offices in delivering service excellence and the highest levels of customer satisfaction.

"For an industry that is nearly obsessed with excellence measured by millions of dollars of sales, we are interested in recognizing excellence based upon measurably superior customer satisfaction and service quality — a standard consumers prefer as well," stated Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC)

"The QE™ Award is based upon feedback from 250,000 consumer surveys of more than 500 participating companies and their 30,000 real estate agents," Romito added.

"To be recognized as one of the top ten companies for service excellence in North America is an honor. The fact that this recognition reflects our clients' evaluations speaks volumes to our commitment to great service and to being the best. We believe consistently exceptional service, as defined by our customers, is the best way to distinguish and differentiate our company," said Debbie Barnett, President of Tomie Raines, Inc.

Kathleen N. Rebhan Owner/Broker of Weichert, REALTORS Rebhan & Associates adds, "Being named a Top 10 Company is truly an honor. In an industry where many claim to provide high quality service, we provide the proof.  It is not about the money, but building customers for life."

Consumers want transparency and independently validated service quality and customer satisfaction information in finding and selecting a real estate service professional. Prospective customers also like to see comments from actual past customer experiences. All of this is now available to consumers who visit www.QualityService.org.

Award Winners

Top 10 Companies

• Coldwell Banker Howard Perry and Walston— Raleigh, NC
• Coldwell Banker Pennington-Chen Real Estate— Houston, TX
• Helen Adams Realty— Charlotte, NC
• Prudential Northwest Properties— Portland, OR
• Prudential Tropical Realty— Tampa, FL
• RE/MAX Creative Realty, Inc.— Lexington, KY
• RE/MAX First— Clinton, MI
• RE/MAX Properties, Inc.— Colorado Springs, CO
• Tomie Raines, Inc.— East Lansing, MI
• WEICHERT, REALTORS® Rebhan & Associates— Charlotte, NC

Top 10 Offices

• SouthPark Towers— WEICHERT, REALTORS® Rebhan & Associates, Charlotte, NC
• South Office— RE/MAX Properties, Inc., Colorado Springs, CO
• 230 Hartnell Avenue Office— Real Estate Professionals GMAC, Redding, CA
• New Tampa/Wesley Chapel Office— Prudential Tropical Realty, Tampa, FL
• Downtown Office— Prudential Palms Realty, Sarasota, FL
• Hillsboro Branch— Prudential Northwest Properties, Hillsboro, OR
• New Providence Office— Prudential New Jersey Properties, New Providence, NJ
• Lake Norman Office— Helen Adams Realty, Huntersville, NC
• Randolph Road Office— Helen Adams Realty, Charlotte, NC
• Hillsborough Office— Coldwell Banker Howard Perry and Walston, Hillsborough, NC

Recipients listed in alphabetical order.

What the Award Recipients Are Saying

"The Quie award is very significant to us as a company as it reflects what our clients are saying about us to others here at Real Estate Professionals GMAC.  While everybody can (and does) state that they provide great customer service, we strongly believe that the client is the true judge. We constantly strive for continuous improvement and understand that we must prove ourselves each and every day to our clients. Premier Service is not just a catchy phrase for us, but is the center of everything we do and say."

"We have always taken the good will of our clients very seriously. It is important for the clients and agent to agree upon mutual needs and expectations from the very beginning of the relationship. Offering the clients a Service Guarantee is exactly what we would like to do. Once we deliver what we promised, we win a loyal friend of the company."

"We have been recognized by Coldwell Banker many times for our very productive office that often ranks in the 'Top 20' for our size category that includes 2,400 other companies. We have received their Premier Office award numerous times. These awards mean the world to us. They recognize productivity and sales ability. QSC measures client satisfaction with your service. It is a better indicator of your reputation and future likelihood of success."

"Being named a Top 10 Company is truly an honor. In an industry where many claim to provide quality service, we provide the proof.  It is not about the money, but building customers for life."

Bert Waugh, president of Prudential Northwest Properties, commented on inclusion in the Top Ten companies in the nation: "Our goal at Prudential Northwest Properties is to deliver the best service in the industry — period. And, our intention is demonstrated through our partnership with Quality Service Certification®. Our clients want to know the agents they are working with are recommended by the people they've represented in the past. QSC delivers unbiased comments from real clients, creating true transparency. It's invaluable. This is yet another example of what sets Prudential Northwest Properties sales professionals apart from the rest. I'm so proud of the people that represent this company."  

"While many talk about better service, our real estate and mortgage professionals are really embracing a system of higher standards and higher accountability which we are confident will produce measurably better service satisfaction results. And while this is an exciting step forward for all of us, the real beneficiary will be the consumer — our clients, today and tomorrow."

"To be recognized as one of the top ten companies for service excellence nationally is an honor and the fact that our clients' evaluations of us have allowed us to achieve this speaks volumes for our associates and for our commitment to being the best. We believe that it is through the delivery of consistently exceptional service, as our customers define it, we distinguish and differentiate our company."

"We are honored to have been named one of the Top Ten Real Estate Companies in the country by Quality Service Certification, Inc (QSC) for the 2nd consecutive year.  The Coldwell Banker Howard Perry and Walston culture is founded on providing the highest level of professional services possible to our clients.  We believe, that in order for our company to thrive, we must give of ourselves to our client— our time, knowledge, resources and energy— providing them with exceptional customer service.  QSC enables us to more effectively do that by providing customer service training to our agents and surveying our clients.  We understand how important the customers are.  We will continue to provide them with a service experience that demonstrates our devotion to meeting and exceeding their needs."

"RE/MAX Creative Realty is honored once again to be named a Top 10 QSC Company! We are proud of our associates for providing our clients with high levels of service resulting in a majority of positive survey results. Client feedback offered through the QSC program allows us to reap the rewards of positive remarks while finding ways to continually improve in future transactions."

"With our company's mission to be New Jersey's premier provider of comprehensive real estate services, our ability to deliver quality service and exceed our clients' expectations is paramount. We take great pride in the professionalism of our sales associates and their commitment to customer care, and this QE™ award is testament to their hard work and tireless dedication. Prudential New Jersey Properties is honored to be recognized among the industry's best for the second year in a row and we're grateful for QSC's support of our efforts."