It’s not easy to be the best, especially when there is so much competition in the real estate industry. But Quality Service Certification, Inc. and Leading Research Corporation have identified 20 companies and offices that, according to consumers, deliver the best service quality and customer satisfaction.

The 2007 inaugural presentation of The “Quie”— Quality Excellence Award recognizes the Top 10 Companies and the Top 10 Offices in North America.

“The QE™ award recipients earned the highest levels of service excellence and customer satisfaction from among more than 500 participating companies and their 30,000 real estate agents,” stated Larry Romito, President of Quality Service Certification, Inc. (QSC).

“We are thrilled to have been selected by QSC to receive this award. It signifies to consumers that we take the quality of our agents’ service delivery very seriously,” said Chris Eigel, CEO of Prudential Preferred Properties, Chicago, IL.

Eigel added, “Real estate transactions are very important in people’s lives and are usually accompanied by other significant events as well, and receiving this award can help assure our clients that we will strive to deliver the service experience that they deserve.”

QSC provides specialized training on superior service delivery and requires Quality Service Certified® agents to offer consumers a guarantee of service. Leading Research Corporation independently surveys every consumer of a QSC agent following the closing of each real estate transaction. Surveys provide feedback on both the overall assessment of satisfaction and the details. Consumers can review agents’ independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org.

“We at Rubloff have long felt that our industry should be accountable to the public in some quantifiable way for the quality and value of our service and we are very excited to be a QSC company to show our commitment to this concept,” said James Kinney, President of Rubloff Residential Properties, Chicago, IL.

The QE Award for 2007 is based upon detailed service quality results and satisfaction feedback of 200,000 customers from January through December 2006.

Award Winners

Top 10 Companies

• Helen Adams Realty— Charlotte, NC
• Real Estate Professionals GMAC— Redding, CA
• Vanguard Realty GMAC— Jacksonville, FL
• Prudential Northwest Properties— Portland, OR
• Coldwell Banker Howard Perry & Walston— Raleigh, NC
• Prudential Preferred Properties— Chicago, IL
• RE/MAX All Cities Realty— Manhattan Beach, CA
• Rubloff Residential Properties— Chicago, IL
• RE/MAX Creative Realty— Lexington, KY
• The Group, Inc.— Fort Collins, CO

Top 10 Offices

• Manalapan— Prudential New Jersey Properties
• Raleigh Crabtree Valley— Coldwell Banker Howard Perry and Walston
• Lake Norman— Helen Adams Realty
• Houston Memorial— Coldwell Banker United-Houston
• Cary Parkway— Coldwell Banker Howard Perry and Walston
• Lexington— Commonwealth GMAC
• 1 Magnificent Mile— Rubloff Residential
• Loveland— The Group, Inc.
• Brentwood— RE/MAX All Cities
• Corona— RE/MAX All Stars

Recipients ranked in order from 1st to 10th.

What the Award Recipients Are Saying

“We are extremely pleased to work in partnership with the QSC organization to help elevate the standards of professionalism in the real estate industry. We support QSC’s dedication to providing consumers with consistent, reliable, accountable, and responsive real estate service. By selecting a Quality Service Certified agent, consumers can expect a high level of service delivery, followed up by a third-party survey that evaluates their real estate agent’s performance. QSC is helping consumers use quality service delivery as a way to select and evaluate their agents, and we are pleased to be an active partner with them in this effort.”

“I am honored to be associated with a group of professionals here at Real Estate Professionals GMAC who embrace a culture of sincere client-focused business as evidenced by their consistently high Premier Service/QSC customer satisfaction rating. Being recognized as one of the top ten companies validates our efforts in our continuous focus on our customers’ needs and wants.”

“We at Rubloff have long felt that our industry should be accountable to the public in some quantifiable way for the quality and value of our service and were very excited to become a QSC company to show our commitment to this concept. There is a lot of unfounded chest-pounding in our industry and we wanted to give our clients the opportunity to speak for us, as it were, by having the opportunity to register their thoughts on our performance.”

"We are honored to receive this award amongst the distinguished company of some of the industries’ most integral and influential companies. This award is a product of the dedication of our associates to exceed our customers’ expectations and offer only the highest level of customer service.”

“Providing quality service is the backbone of our business. By assuring that all of our clients work with a Realtor who is Quality Service Certified, we bring more value to the transaction through the accountability of the QSC program.”

“What a tribute to our team! I am so proud of all of our associates and staff members who keep this company moving forward and upward with a positive attitude in this highly competitive industry! We knew that our company had been receiving very good survey results, and that many of our talented associates had already received some of the highest rankings from the QSC program, but it is still a shock and huge honor to be among the top 10 in the country! This is such a tribute to our company for not only achieving tremendous rankings in the sales field but also to be doing it with the highest level of verifiable customer satisfaction!”

“This is a great honor and a coveted distinction for our company. We were one of the first companies to embrace QSC and see its importance in our real estate business. Premier customer service was always important to us. Now we have an independent company rate every agent’s transactions which gives me an opportunity to correct a weakness in service should it occur.”

“Our agents asked us to search for ways to quantify the service we provide, and QSC® was the solution. The QSC® program allows us to measure the service we provide against the service provided by 550 real estate firms and 33,000 real estate agents from across North America. The QSC® program helps us to focus on what we do better than the vast majority of our competitors, and this is the path to greatness. The QSC® program allows us to measure our performance through the eyes of our customers. Measuring our service gives us tremendous power, because it gives us the knowledge of how we are doing which in turn allows us to continually improve.”