Quality Service Certification, Inc. and Leading Research Corporation have identified 20 companies and offices in North America that, according to consumers, deliver the best service quality and customer satisfaction. The 2009 QE™ Award recipients are recognized as real estate's leading companies and individual offices in delivering service excellence and the highest levels of customer satisfaction.

"For an industry that is nearly obsessed with excellence measured by millions of dollars of sales, we are interested in recognizing excellence based upon measurably superior customer satisfaction and service quality — a standard consumers prefer as well," stated Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC)

"The 2009 QE™ Award is based upon feedback from 200,000 consumer surveys of more than 500 participating companies and their 25,000 real estate agents," Romito added.

"In a world where every company claims to give good service, at Tomie Raines, Inc. we can prove it. Our Quality Service Certified® agents can meaningfully differentiate themselves based upon the proven service they provide and their willingness not only to be graded but to have those grades posted on both ours and the QSC national web site." Debbie Barnett, President and Owner of Tomie Raines, Inc., East Lansing, MI

"We are honored to be recognized for the third year in a row as a QE™ Award recipient for being a Top Ten company in North America for delivery exceptional customer service. This award adds strength to our conviction that the standard of excellence in sales in any industry is about delivering the highest level of personal service. This simple approach to business is the essence of Helen Adams Realty… it’s truly part of our culture – who we are - and the reason for our success." Jeff Adams, President of Helen Adams Realty, Charlotte, NC

Consumers want transparency and independently validated service quality and customer satisfaction information in finding and selecting a real estate service professional. Prospective customers also like to see comments from actual past customer experiences. All of this is now available to consumers who visit www.QualityService.org.

2009 QE Award Winners

Top 10 Companies

Top 10 Offices

What the Award Recipients Are Saying

“We’re extremely proud to once again receive the QE™ Award. Our goal at Prudential Northwest Properties is to deliver the best service in the industry and this award proves that our clients appreciate the great service they receive from us. Potential home buyers and sellers want to know the agents they consider working with are recommended by the clients they’ve represented in the past, and QSC delivers unbiased, handwritten comments from real clients, which creates the kind of true transparency that’s expected in business today. Although this is a wonderful acknowledgement of the value we bring to the table, the real winner here is the consumer — our clients, today, tomorrow and down the road. I’m so proud of all the hardworking professionals that represent Prudential Northwest Properties, and I’m very proud to accept this award on their behalf.” Bert Waugh, Jr., President of Prudential Northwest Properties, Portland, OR

“Our commitment and enthusiasm for measuring our customer satisfaction and continuously improving our service quality grows every day. Our clients really see a difference and our agents love the results. Adopting a formal process has significantly changed the way we deliver services. Our market share has grown exponentially and we are a much better company. Higher standards of service and greater professional accountability help our agents to maintain a positive attitude and it is a major point of differentiation from our competition. When your clients are totally satisfied, they let you know and they tell others, too. It does not get any better.” Bob Bowes, Bowes Pennell & Thompson GMAC, Arlington, MA

“We originally wanted to find a way to be able to rate our clients’ experience with independence and without bias. The whole process has turned out to be so much more. Our agents offer their clients a written commitment of service giving them greater assurance that ‘we do what we say’. And through QSC we can offer independent evidence of our excellent record of customer service and satisfaction. It’s great for consumers and provides significant competitive advantage for our agents.” Nanette T. Newman, Town & Country Inc., Realtors, Jackson, TN

“We are very proud of our agents who go the extra mile to ensure that their clients get the best customer service possible. An award such as this is the most valuable accomplishment we could receive because it comes directly from our clients. Our goal has always been to create the largest number of satisfied clients. It is nice to know that our clients acknowledge our efforts. The QE™ Award is the best award a REALTOR® could get. We proudly invite our clients and customers to grade us on every transaction.” Elizabeth Bernath, General Manager of RE/MAX All Stars Realty, Riverside, CA

“The Quality Service Certification program has helped our brokers maintain performance at a high level. We strongly believe in doing business the “right” way, with honesty, integrity and with a commitment to provide great service to our clients and customers. We are honored to be the recipients of this prestigious award and recognize that it reflects our efforts to fulfill that responsibility.” Bob Most Broker Infinity Real Estate Services LLC, Westminster, CO

“Our mission is to deliver a world-class experience to each of our clients in every transaction. Utilizing a third party to measure our performance, QSC ensures that we deliver on that promise and maintain a consistent level of service which is difficult to do in the real estate industry. Having earned the Quie award again this year reflects the commitment of our company and each of our sales executives to providing quality service to every customer with whom we work.” Dewey Mitchell, President, Prudential Tropical Realty, Land O’ Lakes, FL

“We are exceptionally proud to receive the prestigious QE™ Award for exceptional service. Not only is it an honor for the company but also a tribute to the dedication of our sales associates. In the real estate profession, it is the service a company provides that makes it an outstanding company. Our associates understand that listening to the customer and understanding their wants and needs is primary to a successful transaction. The Quality Service Certification company has filled an important niche to help meet the desires of the public while helping real estate professionals deliver measurably superior service and customer satisfaction.” Helen Sosso, CEO, Prudential Palms Realty, Sarasota, FL

“Real Estate Professionals GMAC is once again proud and honored to be recognized by Quality Service Certification Inc and each of our clients as one of the top ten offices in the country for the third straight year. In an industry in which the consumer views all real estate companies and agents as the same, this award confirms our commitment to each individual client’s needs and goals. I take great pride in the professionalism of each of my sales partners and their dedication to their client’s individual goals.” Ross Domke, Broker/Owner Real Estate Professionals, GMAC, Redding, CA

“Confidence and accountability during the real estate transaction are critical in today’s environment. The QSC process is the perfect vehicle to meet those needs. The staff and management of RE/MAX Creative Realty are proud to have been affiliated with the award winning Quality Service Certification organization for the past six years. The high performance standards, written guarantee, customer satisfaction survey and rating system offer our agents and clients the means to the most complete real estate transaction possible.” Janice Mueller. Broker/Owner, RE/MAX Creative Realty, Lexington, KY

“We are honored to receive this prestigious award. A part of our mission statement is to establish lifelong relationships with our clients. An integral part of that relationship is delivering a quality service experience. The feedback we receive from QSC is the foundation for our value proposition. We have experienced increased market share as clients put their trust in our company because of our high customer satisfaction rating.” Michael Watts, Managing Partner, Carolina Property GMAC Real Estate, Morgantown, NC