The Customer Satisfaction Rating

The Customer Satisfaction Rating (CSR) is a number that reflects past client satisfaction of the service provided by a Quality Service Certified^® sales professional. It is calculated by averaging the overall satisfaction scores from the customer satisfaction surveys that are sent after a closing to home sellers, home buyers and borrowers.

If a member's CSR is not posted it means that not enough surveys have been returned by home sellers and/or buyers to make the CSR statistically valid.

The management of the survey process is conducted by Leading Research Corporation, independent of the member and member's broker, office or company. This arm's length process assures the integrity of the data and the process.

In-Depth Reviews

Checking this box will narrow your search to only those sales professionals making additional customer rating details available to the public.

In-Depth reviews include pie charts showing past customer responses to survey questions about their range of satisfaction with the sales professional's service in critical areas of importance to buyers and sellers, as well as actual past customer comments. Sales professionals can choose which pie charts to make publicly available, but must elect to make past customer comments available in their entirety or not at all.

Quality Service Certified (QSC)

Checking this box narrows your search to those sales professionals who have committed to the highest service standards in the real estate industry. Quality Service Certified professionals have completed specialized customer service training, must offer every client a written service guarantee and agree to follow a service process proven to result in consistency, reliability, accountability and responsiveness.

To learn more about why QSC makes all the difference, click here: Why a QSC Professional

About the Company

Who We Are

Quality Service Certification, Inc., is the premier advocate of consumer-oriented quality service in the real estate industry today. We deliver and manage the Quality Service Certification^® Program throughout the United States and Canada for real estate agents and brokers.

The Quality Service Certification^® Program was created to offer greater value for the home seller or buyer by providing consistent, reliable, accountable and responsive service for every real estate transaction. Thousands of real estate professionals have now earned the Quality Service Certified^® designation.

Quality Service Certification, Inc., is the only company that offers home sellers and buyers a unique option for selecting the service professional with whom they will do business. By checking the Customer Satisfaction Rating (CSR) of an agent, the home seller or buyer is able to view past customers' service ratings of a particular agent. (Click here to find out more about the CSR.)

If you are a real estate professional and you are interested in becoming Quality Service Certified^® click here to go to the QualityCertified.org web site.

Our CEO
Larry D. Romito is founder and CEO of Quality Service Certification, Inc. A highly recognized and respected business leader in the real estate industry, he holds an MBA from the University of Chicago Graduate School of Business. His three decades of business experience in real estate sales, marketing, service and executive management include a remarkable progression of responsibilities with large and small organizations, as well as independent companies and national franchise organizations. Romito's significant experience and record of success logically led to the founding of Quality Service Certification, Inc., a consulting and resources firm, focusing on the theory, principles, resources and practice of quality service delivery for professional real estate service providers.

Real Estate Agent Ratings.

Integrity of Independent Validation.

Actual Past Customer Comments.

About the Company