How does Quality Service Certification® benefit you, the consumer?
When consumers spend significant dollars for a service, they expect consistency, reliability,
accountability and responsiveness from that professional service provider. Until now, the absence
of real standards of service in the real estate industry contributed to the inconsistency of
satisfaction and value experienced by home sellers and home buyers. Thus, the Quality Service
Certification® program was created to offer greater value for home sellers and
home buyers by providing consistent, reliable, accountable and responsive service for each real
estate transaction. This service is provided by a Quality Service Certified® real
estate practitioner.
What distinguishes a Quality Service Certified® real estate professional?
To become Quality Service Certified®, a real estate practitioner must complete the
Quality Service Certification® education program, pass a written examination, and
sign a commitment to follow a prescribed procedure that is presented and communicated in writing
to every home seller and home buyer. Following the closing of each home sale or purchase, an
independent research company sends the consumer a comprehensive survey asking critical questions
about the details and overall satisfaction of service provided by the sales person and broker.
The sales person's ability to maintain Quality Service Certified® status is dependent
upon satisfactory service evaluation feedback from home buyers and sellers like you.
How is Quality Service Certified® professional recognition different from
the other designations real estate professionals use?
Other existing designations have been created for the benefit of the real estate practitioner,
enhancing image and credibility. Quality Service Certification® exists for the
benefit of you, the consumer - to insure a higher level of professional accountability, better
service and greater service value. Other designations are earned one time and renew nearly
automatically. Quality Service Certified® professional recognition is earned and
maintained by meeting or exceeding a standard of ongoing quality service delivery for each and
every customer served. That's quite a difference!
If Quality Service Certified® professional status is so good, why don't all
real estate professionals have it?
The Quality Service Certification® program, its standards, defined service process,
service guarantees and higher level of professional accountability, is relatively new. Although
several thousand real estate professionals have already become Quality Service Certified
®, we expect to increase that number by tens of thousands over the next couple of
years. Certainly, not all real estate professionals will elect to be held to this higher standard
of service and accountability.
My question wasn't answered here, what do I do next?
You can contact QSC by sending an email, using the form provided by
clicking here
or call.
|
