How does Quality Service Certification® benefit you, the consumer?
When consumers spend significant dollars for a service, they expect
consistency, reliability, accountability and responsiveness from that
professional service provider. Until now, the absence of real standards of
service in the real estate industry contributed to the inconsistency of
satisfaction and value experienced by home sellers and home buyers. Thus, the
Quality Service Certification® program was created to offer greater
value for home sellers and home buyers by providing consistent, reliable,
accountable and responsive service for each real estate transaction. This
service is provided by a Quality Service Certified® real estate
practitioner.
What distinguishes a Quality Service Certified® real estate
professional?
To become Quality Service Certified®, a real estate practitioner
must complete the Quality Service Certification® education program,
pass a written examination, and sign a commitment to follow a prescribed
procedure that is presented and communicated in writing to every home seller
and home buyer. Following the closing of each home sale or purchase, an
independent research company sends the consumer a comprehensive survey asking
critical questions about the details and overall satisfaction of service
provided by the sales person and broker. The sales person's ability to maintain
Quality Service Certified® status is dependent upon satisfactory
service evaluation feedback from home buyers and sellers like you.
How is Quality Service Certified® professional recognition different
from the other designations real estate professionals use?
Other existing designations have been created for the benefit of the real
estate practitioner, enhancing image and credibility. Quality Service
Certification® exists for the benefit of you, the consumer - to
insure a higher level of professional accountability, better service and
greater service value. Other designations are earned one time and renew nearly
automatically. Quality Service Certified® professional recognition
is earned and maintained by meeting or exceeding a standard of ongoing quality
service delivery for each and every customer served. That's quite a difference!
If Quality Service Certified® professional status is so good, why
don't all real estate professionals have it?
The Quality Service Certification® program, its standards, defined
service process, service guarantees and higher level of professional
accountability, is relatively new. Although tens of thousands real estate
professionals have already become Quality Service Certified ®, we
expect to increase that number by hundreds of thousands over the next couple of
years. Certainly, not all real estate professionals will elect to be held to
this higher standard of service and accountability.
My question wasn't answered here, what do I do next?
You can contact QSC by sending an email, using the form provided by clicking here or call.
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