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The Customer Satisfaction Rating (CSR) is a number that
reflects past client satisfaction of the service provided by a
Quality Service Certified® agent. It is calculated
by averaging the overall satisfaction scores (on a scale of 1 to
5 with 1 being very dissatisfied and 5 being very satisfied) from
the customer satisfaction surveys that are sent after each closing
to sellers and buyers.
The management of the survey process is conducted by
Leading Research Corporation, independent of the agent and
agent's broker or company. This arm's length process assures the
integrity of the data and the representations.
Click here to find an agent's CSR.
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