The Customer Satisfaction Rating (CSR) is a number that reflects past client satisfaction of the service provided by a Quality Service Certified^® agent. It is calculated by averaging the overall satisfaction scores (on a scale of 1 to 5 with 1 being very dissatisfied and 5 being very satisfied) from the customer satisfaction surveys that are sent after each closing to sellers and buyers.

The management of the survey process is conducted by Leading Research Corporation, independent of the agent and agent's broker or company. This arm's length process assures the integrity of the data and the representations. Click here to find an agent's CSR.