"The Quie"— Quality Excellence award recognizes the Top 10 Companies and the Top 10 Offices in North America in delivering the highest levels of service quality and customer satisfaction.

The 2008 QE™ Award is based upon the results of an independent survey of every closed transaction for participating real estate agents from January 1, 2007 through April 30, 2008. The survey process is administered by Leading Research Corporation, San Juan Capistrano, CA. Surveys provide feedback on both the assessment of overall satisfaction and the satisfaction with key details of service. The QE™ Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys. Consumers can review agents' independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org.

Eligibility for the QE™ Award requires a minimum number of surveys sent and returned which may be adjusted from year to year based upon market conditions and the number of participants. In 2007 more than 30,000 real estate agents and 500 companies participated in the customer satisfaction assessment survey process.

Quality Service Certification, Inc. created this award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC partners with Leading Research Corporation in the careful measurement and independent validation of service and satisfaction results.

"With rare exception the standards of excellence that have been adopted by companies and real estate associations focus solely on sales and production. We believe that the higher standard for gauging excellence in professional services should be measurably and objectively assessing how well each customer served not just how much business is done," states Larry D. Romito, CEO, Quality Service Certification, Inc.

QSC provides specialized training focusing on key elements of superior service delivery, requires Quality Service Certified® professionals to offer consumers a written guarantee of service and offers a world-class, web-based technology (Q Reports™ system) to provide real time customer feedback and service quality assessment to help professionals and companies measurably improve service quality.

Independently validated Customer Satisfaction Ratings of service professionals can be found at www.QualityService.org.